To design the final training and support solution for each assignee, the Learnlight design team analyzes the role, international experience and family status of each assignee. The assignment length and any regional responsibility are also important factors in the design of the personalized program.

All family members receive practical advice, pragmatic strategies and helpful suggestions to ensure that they adapt professionally and socially.

On receiving an initiation from FrieslandCampina’s Global Mobility team, Learnlight contacts the assignee and, where appropriate, family to conduct an initial Diagnostic Consultancy. At this stage, the design team identifies the preferred training format (face-to-face vs. virtual) based on the assignee’s schedule and location. Training is delivered in two parts: pre-departure and on arrival to ensure that the learning is timely, relevant and meets the needs of the entire family.

The results of the Diagnostic Consultancy feed into Learnlight’s design team to create a targeted learning path and content for the assignee, based on the destination country, role, previous international experience and duration of the assignment. The results also help to focus the content on each family member’s personal objectives.

The solutions for assignees comprise the following elements:

• The International Profiler
• RW3 CultureWizard eLearning tool
• Trainer-led intercultural training

The International Profiler

The starting point for each assignee is to complete The International Profiler. This unique intercultural development tool is made up of a psychometric questionnaire and one-to-one feedback coaching. It gives the assignee a comprehensive insight into their intercultural competencies and provides a development path tailored to their role on assignment.

As a first step towards ensuring the success of the assignment, The International Profiler is ideally suited. Assignees consistently emphasize the value of this tool. The feedback is also passed back to the content design team who incorporate key points into the subsequent stages.

CultureWizard eLearning

At the same time, Learnlight introduces the whole family to CultureWizard eLearning. They can access reliable, independent practical and cultural information on their destination (and any of the 150+ countries) and will also discover their cultural preferences and values through the CultureCalculator tool – this profile will also be incorporated into the live training.

Trainer-led Intercultural Training

Activities are adapted to the individuals – school-age children are encouraged to participate in tasks such as cooking a local dish.

Assignees and their families find the personal approach of Learnlight’s highly qualified intercultural trainers extremely valuable. Rather than a formal training environment, the trainers take a highly flexible, interactive-discussion style approach, giving the training the feeling of individual coaching. With the high level of tailoring, the session focusses on the real issues facing the family.

All family members receive practical advice, pragmatic strategies and helpful suggestions to ensure that they adapt professionally and socially. Activities are adapted to the individuals – school-age children are encouraged to participate in tasks such as cooking a local dish.

“On behalf of FrieslandCampina, I must say that we are delighted to work with Learnlight and RW3. Their support to our programmes and outstanding insights regarding cultural awareness provide us with the best possible support. The feedback received from our assignees, and their families prove this. For me, it is the greatest pleasure to have been nominated together with Learnlight and to partner with them and RW3 to bring true value to our Global Mobility programme and our company.”

Marco van der Neut Global Mobility Manager
FrieslandCampina