Learnlight interviewed our very own COO Rupert Hillier, on the impact of technology has on digital learning paths and how Learnlight has supported clients and learners this year.

My name is Rupert Hillier. I am Co-Founder and Chief Operating Officer here at Learnlight. My primary areas of responsibility are first and foremost crafting the vision for our products and services, ensuring that we apply the very latest in science and discoveries from learning science and the best technologies available, which together ensure our learners have an unparalleled learning experience. Second, architecting the organizational structure and helping our team deliver a consistently five-star experience to our learners and our clients.

And third, and finally, nurturing the culture required to attract, engage and motivate the best possible people out there, which is key to not only surpassing client expectations but also to providing a great place to work.

Further reading

How Learnlight’s digital DNA support its learners and clients.

Well, digital DNA means being as technology-driven on the inside as you are on the outside. So, for Learnlight, that means applying our expertise and experience in digital transformation to the processes and systems inside the business that enable and support our teams from that base.

It’s about using technology to digitally immerse our learners, to enable them to personalize their learning experience and to blend the best interactive digital content with engaging live training sessions and to provide the flexibility that enables them to engage with that learning experience any time, any place. And finally, for our clients, this means having the opportunity to consolidate multiple suppliers into a single centralized global solution that integrates with learning management systems and provides a single point of access to reporting and analytics on learning outcomes and return on investment.

The impact of the pandemic on learning and development.

The pandemic has, of course, changed many aspects of how we work. But perhaps the most significant has been the transition from office space working to distributed virtual working environments. And with that, the realization by many that this can have a hugely positive impact on the quality of life and quality of work, both providing more flexibility and, in many cases, increasing productivity.

Now, in this context, the pandemic hasn’t so much changed learning as it has people’s attitudes towards learning. More people are being exposed to innovative new approaches, to learning and quickly realizing the multitude of benefits that come with that. Blended virtual learning, for example, combines all the benefits of traditional live learning with increased flexibility, a superior training quality, engaging and varied interactive content, a high degree of personalization and, of course, improved economics.

Digital transformation and the human connection.

One of the most common mistakes we see with digital transformation projects is the misplaced and mistaken belief that technology can replace the human component, when in fact what we’ve found is that the key to a successful digital transformation project is to use technology to empower, enable and extend the capabilities of a trainer. The key to our success has been making sure that this philosophy is front and center of every project we lead.

It’s what we call ‘People-Powered Learning.’